Our Price Promise
We are committed to offering the best range of products to our customers at the very best price. Our promise to you is that if you find the same product on offer at a lower price at one of our competitors, we’ll beat that price by 5% or refund the difference plus 5%.
How to claim:
If you find an identical product at a lower price at one of our UK based competitors, we will match that price and then discount it by a further 5% when you buy, or we will refund the difference plus 5%
If you've purchased from us online or, if you haven't yet purchased but you have found a better price with one of our competitors (either online or in one of their stores), Send us the details using our contact form. In order for us to verify the price, simply provide details of the product, where the product is being advertised at a lower price and the price at which it is being offered for sale. The more information you can provide, the easier it will be for us to verify your price challenge and get you the best price possible!
Terms & Conditions
- The product in question must be new, identical in style, specification, size and colour, and offered on the same terms.
- Our Price Promise can be claimed against any competitor in the mainland UK, including UK websites but excluding factory outlets, membership clubs, duty free shops, home shopping channels, auction sites, market stalls, private sales and liquidation (or any other "closing down" or insolvency) sales.
- The competitor store or website must have the product in stock and available for immediate purchase or delivery.
- We must also have the product in question in stock.
- Gift vouchers are exempt.
- Price promise cannot be backdated, product must be in stock and available for immediate purchase or delivery.
- Typographical errors shall not apply. No affiliate, promotional, voucher code or media discount applies. Any other retailer's price match promotion which offers an additional rebate or other benefit for any price matched product is also excluded.
- We must be able to verify the lower price being offered by the competitor to our satisfaction.
- The price being matched must include all taxes (including VAT), postage and packing charges as applicable.
- All Price Promise transactions are carried out at the discretion of House of Flora Ltd
- We reserve the right to withdraw this Price Promise at any time.